FAQ

▬ FREQUENTLY ASKED QUESTIONS - FAQ ▬

▬ TESTING 
  • Are self tests also acceptable? or only quick-test?

Self tests are not permitted, only Quick Tests through the government controlled locations are accepted.    
                             

  • How are appointments for testings made?

Appointments can be made from https://testenvoortoegang.org/

The test is free and the result is usually available in about 1 hour.

  • How long is a test result valid for?

The result from testenvoortoegang.org will most likely be valid for 24 hours. The government has yet to make the final announcement about this. Make sure to get tested shortly before the event to stay as long as you would like.

 

▬ VACCINATIONS 
  • What happens if I have already been vaccinated?

You can get a proof of vaccination if you have been fully vaccinated by the GGD. Proof of vaccination is acceptable at entry only if it is visible through the Corona Check App. More information about getting proof of vaccinations can be found here: https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/coronabewijs/coronabewijs-voor-evenementen

For foreigners the fully vaccinated covid-passport is also sufficient.

▬ TIME SLOT & TICKETS 
  • Can I enter the party in a different time slot? Or is entry only possible at the time written on my ticket?

You can only enter during the time-slots noted on your ticket.

  • Is it possible to change/swap the time slot of a ticket after it has been purchased?

No this is not possible.

  • Is re-entry possible?

Re-entry is not possible, once you are out, you will not be able to enter back in.

  • What happens if I loose my ticket? Can it be re-sent to me?

The ticket can be re-sent to your email address. Make sure to contact us via email or DM to get them re-sent. This can be done up to 1 hour before the event!


▬ TICKET REFUND POLICY 

  • What happens when an event is not allowed to happen due to government restrictions?
We will always first try to reschedule the event with as much of the original program as soon as possible. Communications about this will be through our social channels.

  • What if I want a refund for a date that has been moved?

Everyone can request a refund after the date has been moved. The refund period will be communicated through all our channels and is usually 2 weeks. 

  • How can I request a refund?

When the refund period starts, tickets that have been bought via Eventix, can be refunded by going to the original order confirmation email send by Eventix. When you click on download tickets you will be forwarded to a short online form to complete your refund request.

  • How long will the repayment take after my request is completed?

Eventix will transfer all request 3-5 workdays after the refund period has ended. The transfer will go to the original account used to pay for the tickets.